Detection & Response

Incident Response

Enjoy 24/7 professional support if a data leak or cyber attack occurs at your organisation.

  • Need immediate help? Call FoxCERT!
  • Call us toll free on +31-800-3692378 for an immediate assessment and consultation.
  • The FoxCERT-hotline is 24/7 available.

Business continuity and maintaining the trust of your customers rely heavily on systems for electronically stored information and digital communication. What happens if your systems are compromised, for instance, as a result of a data breach or another cyber attack? The impact on your organization and its reputation can be catastrophic.

Our solution

In the case of a cyber attack, it is important to act quickly, calmly and in a coordinated way. Our Emergency Response & Investigations Service (FoxCERT) conducts swift and thorough investigations into data leaks, compromises and other serious crime. Our cyber crime triage specialists are available 24/7 and are highly experienced in managing and solving incidents. Teams can be deployed globally to help get organizations back in control, and back to business.

With 15 years’ experience in cyber crime detection, mitigation and digital forensic investigations, we have developed a multidisciplinary approach to fixing the problem, tracking down the attackers and helping you manage the crisis.


The FoxCERT hotline is available 24/7. We conduct a quick case assessment and provide initial recommendations during your call, and then draw on our multidisciplinary response team to initiate engagement on your site or remotely as quickly as possible. On-site response can take only minutes if you are near our headquarters in Delft or a few hours, depending on your location.

Need immediate help? Call FoxCERT!

Call us toll free on +31-800-3692378 for an immediate assessment and consultation.

How we work

Our first analysis quickly filters facts from assumptions and aligns response with your priorities. Do you want to restore business as soon as possible, or first preserve evidence that could lead to the capture and prosecution of perpetrators? Would you prefer our FoxCERT professionals lead the response or coordinate with your in-house team? Your priorities define the response and resources we bring to your crisis.

As part of incident control and resolution, FoxCERT offers related services for digital forensics investigation, security monitoring, emergency penetration testing, public relations advisory, crisis management and liaising with law enforcement.


Collaboration with your own organization is critical to leveraging the full capability of FoxCERT. We quickly establish direct lines of communication with your key decision makers. We facilitate collaboration among the people within your organization who normally do not work together. We keep you informed on the progress of incident resolution and your options for the related services we provide within your stated objectives.

Why Fox-IT?

Fox-IT understands that security is an ongoing process that should cover detection, prevention, response and intelligence. Our security specialists have a thorough understanding of these elements, gained from extensive operational experience in providing a wide variety of security services. We have a long history of incorporating threat intelligence in our way of working. This is the key characteristic throughout the services we deliver.

We track the most serious threat actors and gathering and analyze threat intelligence on a 24/7 basis. Fox-IT applies its knowledge of the latest cyber threats directly in its services and uses it to design, build and validate innovative solutions that protect against both regular and advanced persistent threats. The resulting solutions are then utilized in our ongoing operations, professional services and made available to our clients. This approach has led to the development of one of the most advanced Security Operation Centers in the world.

Incident Response

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Koen Merkelbach

Account manager
Incident response

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